Privacy

We collect information about you when you register with us for services or place an order for products. We also collect information when you voluntarily complete customer surveys, provide feedback, participate in competitions, subscribe to our service or publications, complete enquiry and consultation forms and request guides. Our services are not intended for children and we don’t knowingly collect data relating to them. Personal data, or information, means any information about an individual from which that person can be identified. It doesn’t include anonymous data.

Security

Access to your personal data is limited to employees, agents, contractors and other parties who only have a business reason to act on our instructions and are subject to a duty of confidentiality.

We have appropriate security measures to prevent unauthorised usage of personal data but if there is a suspected data breach we will notify you and any appropriate regulator where legally required to do so.

You can browse our website anonymously by not entering any information when requested. However, should you wish to contact us to make a booking or request electronic information sheets using the electronic forms you will be asked for your name and contact details so that we can fulfil your request.

In order to provide a service or treatment we will need to request your personal information under the terms of a contract we have with you, or by law, and if you do not provide that data we may be unable to fulfil our duty of the contract we have, or are trying to enter into, with you e.g. to provide treatments, services or goods, and so we may have to cancel that treatment, service or product. We will inform and discuss this with you at the time.

Access to your information and correction

Under certain circumstances you have rights under data protection laws in relation to your personal data. You have the right to request a copy of the information that we hold about you. If you would like a copy of some, or all, of your personal information, please email or write to us at the details below. We may make a small charge for this service.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate and we would ask that you keep us informed of any changes during your relationship with us.

We may need specific information from you to help confirm your identity and ensure your right to access your personal data or to exercise your other rights. This is to ensure your data is not disclosed to anyone who has no right to receive it and we may need to contact you for further information related to your request.

We will aim to respond to all legitimate requests within 1 month although this may take up to 2 months if your request is complex or you’ve made several requests. If this is the case, we will notify you and keep you informed.