Terms & Conditions

Safety

We are committed to ensuring the safety of all visitors to our premises and will ensure that all steps are taken to protect patients and other attendees. We strive to ensure any potential risks are removed and minimised.

In view of the variety and nature of the treatments that we undertake on the premises it is not a suitable environment for children. This is to protect and minimise the potential risks to the children, their parents and other patients.

We will endeavour to inform visitors at the time of booking, however, if visitors attend with children we reserve the right to politely decline access, especially for the child’s own safety, and request a rebooking. This is inline with Healthcare Improvement Scotland guidance.

We reserve the right to exclude anyone who exhibits aggressive or abusive behaviour to ensure the safety of patients and employees.

Security

All purchases take place in a safe environment, using the latest security technology to protect our customers. We are committed to protecting your privacy and security of information given to us for the purposes of processing your order or providing our service. We encrypt and do not store your credit card information.

Confidentiality Overview

We are committed to protecting your privacy and any information given is used only for the purposes of processing product purchases or consultation and treatment bookings, and to ensure we have a full and correct medical history for your own safety.

We will not gather or hold personal information about you unless you have given your permission for us to do so. When you make a booking we will collect all or some of the following: your name, address, date of birth, e-mail, telephone number and your payment details. By making a booking either in person or online, you consent to the use of such personal information.

We will not disclose your details to any third party, unless we have your consent to do so, for example sharing details with your GP.

Availability

Our acceptance of your offer to purchase our services is subject to their availability. Our acknowledgement of appointment acceptance via the web or email is not a guarantee of delivery of services or treatments and every treatment is dependent on the day, where we will check your medical history and ensure that the treatment you gave booked is suitable. If we are unable to deliver the services which you have booked we will tell you as quickly as possible and offer an alternative. If this is not possible a full refund or credit will be given.

Payment

Payment can be made using any of the following methods:

Visa
Visa Electron
Maestro
BACS
Mastercard
Visa Debit
Cash

Your account will be debited once your order has been processed and accepted. All transactions are in UK pounds sterling and include VAT where applicable.

Prices shown are in British Sterling. Any overseas orders or bookings are subject to your bank exchange rate at the time of processing, which may differ from the price shown.

Returns or Dissatisfaction

We make every effort to ensure you are happy with your products. However, if you have any cause for dissatisfaction with your goods you may return them.

We accept returns and exchanges in person at our clinic in Glasgow, as long as the product is in saleable condition – saleable condition means that products must not be opened, damaged or marked. Items should be in their original undamaged box/packaging and accompanied by a returns note. It is at management discretion as to whether an open product would be exchanged or refunded. Please note that refunds can only be made to the card account that was originally used to purchase the goods. Please return goods within 28 days.

Please allow up to 5 working days for your refund or exchange to be processed from the date on which we receive the parcel back.

All of this is in addition to and does not affect your statutory rights.

Healthcare Improvement Scotland are the regulator for independent healthcare services across Scotland and can accept complaints at any time. They can be contacted on the details below:

Health Improvement Scotland  
Programme Manager 
Independent Healthcare Team 
Gyle Square, 1 South Gyle Cresent 
Edinburgh 
EH12 9EB

Tel: 0131 623 4342
Email: his.ihcregulation@nhs.scot 

Delivery Details & Charges

We can post out products, however post and packaging charges will be applied and are variable depending on the size of the product, and will be advised at point of the product being purchased.

Cancellations and Non-Attendance

We understand that appointments may have to be cancelled or rearranged, however we request as much notice as possible. Failure to provide 24 hours notice may result in an additional fee when having future treatments and will be at our discretion. If you do not attend an appointment and have failed to provide 24 hour’s notice, and it is part of a treatment course, you will forfeit one of the treatment episodes and any deposit we hold. Persistent cancellations or non-attendance with or without notice, or at short notice, may result in our decision to decline services. Full circumstances will be taken into account and our decisions will not be unreasonable but will be final.

If a course of treatment has been pre-paid the quantity and frequency of treatment episodes will be based on the practitioner’s professional recommendation, following consultation, in order to attain the optimum result. If you decide to cancel your course of treatments part-way-through we will be unable to refund you the value of the remaining treatments or to transfer to another patient or to transfer to another body part. We will also not be liable for a less than optimum treatment result. We will credit the remaining value to alternative treatments (subject to you being medically suitable) following a full consultation.

Accuracy of Content

We take every care to ensure information on this site is accurate; however some prices or details shown on the website may change from time to time and it is possible that errors will occur. We will endeavour to rectify any errors as swiftly as possible. Should an error occur you will be given the option of either (a) confirming your offer to purchase subject to the correct description or price or (b) retracting your offer and receiving a refund if the goods or services have been paid for in advance of treatment.

Ownership of Rights

All rights, including copyright, in this website are owned by or licensed to Agerefined Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without our permission.

Law, Jurisdiction & Language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with Scottish Law. The parties to any such contact agree to submit to the exclusive jurisdiction of the courts of Scotland. All contracts are concluded in English.

VAT

Deliveries to the UK and EU and purchases include VAT at 20%. Deliveries outside of the UK & EU, and some medical treatments, are not liable for VAT.

Links to Websites

This website contains links to other web sites, which are not operated by us. We have no control over such linked sites and the information contained in them.

Contact Details

If you have any queries about these terms and conditions, or any other aspect of our website please contact us by any of the methods detailed in the Contact section on the main menu at the bottom of the page.